You can call or text us at (980) 290-4039
You can also contact us by visiting https://laserwalrus.com/pages/contact

We are happy to print a gift message on the packing slip with the order at no added cost. Please make sure to request it in the optional personalization field before you add the item to your cart.

We are happy to help you with your bulk order. We offer free shipping on all orders. Please contact us for details. https://laserwalrus.com/pages/contact

We are happy to offer wholesale pricing for retailers/re-sellers. Please contact us for details. https://laserwalrus.com/pages/contact

They are designed to fit in most cup holders. If you are concerned, we’re happy to double check and confirm. Please contact us with the diameter measurement of your cup holder. https://laserwalrus.com/pages/contact

Hand washing only is recommended. However, we’ve never had problems running ours through the dishwasher.

Forever! Your design is permanent and won’t fade, crack, or peel. Laser engraving removes a portion of the surface resulting in a permanent marking that reveals the subsurface color. For example, on a tumbler, the powder coating is engraved away, revealing the silver color of the 18/8 food-grade stainless steel (type 304).

The only font changes we offer are for the optional personalization text. For example - name, initials, monogram, quote, short poem, lyrics, bible verse, special date, etc.

Unfortunately, we cannot. When we laser engrave, it removes a portion of the surface resulting in a permanent marking that reveals the subsurface color. For example, on a tumbler, the powder coating is engraved away, revealing the silver color of the 18/8 food-grade stainless steel (type 304).

Unfortunately, we are unable to offer proofs. The proofing process slows us down and delays production times.

We only offer proofs for bulk orders. Please make sure to request it in the optional personalization field right before you add the item to your cart. We will then provide a proof before beginning production.

Please remember to carefully double check your personalization before submitting your order.

We offer free shipping on all orders!

We proudly engrave and ship from our shop in Charlotte, North Carolina!

At this time, Laser Walrus ONLY ships to locations within the continental United States (the 48 states that touch each other). We do NOT ship to Alaska, Hawaii, U.S. Territories, or any international destinations.

You can track your order status by clicking on the blue "View your order" button found in your order confirmation email. The email also shows the estimated delivery date based on the shipping method you chose when checking out.

If your order has shipped, please use the carrier tracking number provided to you via email.

If your order hasn’t yet shipped, production times can vary 3-6 business days before shipping.
We have a history of shipping on time with tracking.

Production times can vary. Most orders will ship within 3-6 business days, provided the product ordered is in stock. We have a history of shipping on time with tracking.

We proudly engrave and ship from our shop in Charlotte, North Carolina! On average, most of our customers receive their order around 1-3 days after shipment. Shipping methods and transit times depend on your location.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by our website or other parties only as an estimate. We encourage you to order in a timely manner to avoid delays caused by shipping or product availability.

If you need an order sooner, we offer a rushed production upgrade that can be added to any order.

To ensure your order ships as fast as possible, please select the rush production upgrade, the fastest shipping we offer, and please remember to carefully double check your personalization before submitting your order.

Production times can vary. Most orders will ship within 3-6 business days, provided the product ordered is in stock. We have a history of shipping on time with tracking.

We proudly engrave and ship from our shop in Charlotte, North Carolina! On average, most of our customers receive their order around 1-3 days after shipment. Shipping methods and transit times depend on your location.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by our website or other parties only as an estimate. We encourage you to order in a timely manner to avoid delays caused by shipping or product availability.

If you need an order sooner, we offer a rushed production upgrade that can be added to any order.

To ensure your order ships as fast as possible, please select the rush production upgrade, the fastest shipping we offer, and please remember to carefully double check your personalization before submitting your order.

We can usually update the shipping address if you contact us before your order ships. https://laserwalrus.com/pages/contact

Once your order ships, we don’t have any way to update the address.

If an order is returned to us due to an incorrect address, we can reship it. However, you are responsible for the new shipping charge.

Once your order is received, we immediately begin our production process. All sales are final due to the personalized nature of our products. Orders cannot be cancelled, changed, returned, exchanged, or refunded.

However, please contact us with the specifics of your situation and we’ll try our best to help. https://laserwalrus.com/pages/contact

Unfortunately, all sales are final due to the personalized nature of our products. Orders cannot be cancelled, changed, returned, exchanged, or refunded.

If you have problems, issues, or concerns with your order, please contact us and let us know. We’re happy to help and want to make it right. https://laserwalrus.com/pages/contact

If you have problems, issues, or concerns with your order, please contact us and let us know. We’re happy to help and want to make it right. https://laserwalrus.com/pages/contact